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Frequently Asked Questions

If you have a questions then please take a look below. If not, please feel free to contact us via our contact page.

Ordering is straight forward, simply click on the Order Now button at the top of the page.

Then simply fill in the details of your child so we can personalise your letter for you.

Then follow the process through to the checkout and make a payment.

We will then keep you up to date on your letter at each stage.

We will start sending out all the letters from the 1st April up until 15th April making sure that they are all delivered by Easter Sunday.
Unfortunately we cannot guarantee the delivery date but we do guarantee that it will be delivered by Easter Sunday.

If you have purchased letters for various members of your family it is a good idea to wait until you have received all letters before giving it to them all.
We pride ourselves on preparing a safe and reliable service, your data is only required for use with your letter.

Your child's detail are not used for any purpose and we will use your personal details to send you notifications and offers up until the delivery of your letter.

We use Paypal as our online payment provider, The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information using 128-bit encryption key (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
If you have opted in for your child to receive a text message on Easter Sunday we will start sending these from 8am.

We will be processing thousands of text messages on Easter Sunday morning so your text will be placed in a queue and processed as soon as it can, rest assured though if you have opted in to receive this you will not be dissapointed.
You will receive the activity pack as part at the same time as your Letter from the Easter bunny.

Your extra text bundle will be sent to your child's mobile phone on Good Friday, then the Saturday along with one on Easter Sunday.
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